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Your Personal Data, Handled With Care

At 22clubasia, we treat your personal data with the same seriousness we apply to your account security.

No data sold to third partiesEncrypted account storageYou control your dataMalaysia-compliant practicesClear retention periods
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22clubasia Your Personal Data, Handled With Care
PRIVACY CONTACT PATHS

How to Reach Our Data Team

Email Us Directly Send your data request, correction or deletion query to our privacy team via the official email address listed in your account dashboard. We aim to respond within five working days for all data-related correspondence.
Live Chat Support Our live chat is available around the clock. If you have an urgent question about how your data is being used or want to flag a concern, our support agents can escalate privacy matters to the relevant internal team immediately.
Account Settings Panel Many data preferences — including communication opt-outs and cookie settings — can be managed directly inside your account settings without needing to contact us. Check the Privacy tab in your account for quick access.
HOW WE PROTECT DATA

Six Ways We Keep Your Data Safe

From the moment you open an account on 22clubasia, your data is protected by a layered security approach.

TLS Encryption in Transit

Every data exchange between your browser or app and our servers travels over TLS encryption. This includes login credentials, session tokens and any payment method identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX.

Hashed Storage at Rest

Passwords and sensitive identifiers are never stored in readable form. We apply hashing algorithms so that even in the unlikely event of a server breach, your core credentials remain protected from direct exposure.

Cookie Controls

We use cookies to keep your session active and to understand how you navigate the platform. You can adjust your cookie preferences at any time through the settings panel or via the cookie banner on your first visit.

Data Retention Limits

We only keep your personal data for as long as your account is active or as required by applicable law. Once the retention period ends, data is securely deleted or anonymised. You can request early deletion where law permits.

Access Request Handling

You have the right to request a copy of the personal data we hold about you. Submit a request through our email channel or live chat and our team will compile and deliver your data within the timeframe required by Malaysian data protection standards.

Third-Party Data Sharing Rules

We do not sell your data. When third-party service providers require data to process payments or support account functions, they operate under strict data processing agreements that prohibit independent use of your information.

Frequently Asked Questions About Your Privacy

We have gathered the questions we hear most often about how your personal data is handled on 22clubasia. If your question is not answered here, reach out through live chat or email and our team will respond promptly.

We collect your name, email address, contact number, date of birth and payment method identifiers. We also log device data and IP addresses for security purposes. You can see a full list of data categories in your account dashboard under the Privacy tab.

Payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX pass through encrypted channels and are never stored in plain text. We retain only the minimum reference data needed to reconcile your transaction history and verify withdrawals.

After account closure, we retain certain data for the period required by applicable Malaysian law or regulatory obligation. Once that period expires, the data is securely deleted or anonymised so it can no longer be linked back to you.

Yes. Submit a data access request via email or through live chat. We will compile the data we hold on your account and deliver it to your registered email address within the timeframe set by Malaysian personal data protection standards.

Access is restricted to authorised personnel who need it to operate your account, process payments or resolve support cases. All internal access is logged and reviewed regularly, and staff operate under confidentiality obligations that cover your data.

We do not sell or share your data with external parties for their own marketing. Any third-party provider that handles your data — for example, payment processors — is bound by a data processing agreement that strictly limits how they may use your information.

Contact our privacy team via email or live chat with your account details and the specific change you need. We will verify your identity, make the requested correction or deletion, and confirm completion within five working days where legally possible.

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